Our previous Methasoft version was more than adequate to run our clinic, but the newest version is just incredible…
Mark and Joe:
I completed the survey at the link I received, but wanted to send an additional communication in regard to our training. Having been a previous Methasoft user, I felt really good in regard to the scheduled installation and training. I was exceedingly surprised with the high-caliber staff you graced us with. Bob Bradshaw was amazing! He was very professional, very knowledgeable and very patient, with amazing people skills.
I was pleasantly surprised to observe, over the two-day period, Bob's knowledge and experience in action. I found him to be not only extremely competent in regard to the Methasoft product, but also in his overall knowledge of the opioid treatment environment, patient population and state and federal guidelines. He made many excellent suggestions in regard to the setup and workflow of many of our processes. Our staff unanimously requested that we confiscate Bob and keep him in Dublin!
As the lead person for a previous Methasoft installation, I found Bob's knowledge and skills to be vastly superior to those exhibited during the previous installation and congratulate you on the high caliber of staff you continue to recruit. None of our staff, even the most computer illiterate, felt condescended to, felt their questions ignored or unimportant, or felt they had insufficient training at the end of the two days.
Again, kudos to you for your excellent support staff. Thanks for all you do for the business, Joe, and for me over the years I have known you. You are the best! Thank you, Mark, for your excellent vision and product! I look forward to a long and mutually profitable business relationship with the both of you and your company.
We are thrilled with Methasoft, and Corey is an outstanding trainer. He is knowledgeable, patient and knows the issues really well.
Things are going well. Dennis is amazing & each of our employees is loving the software!
You are always willing to help with problems that may not be a part of Methasoft, but could affect it, and that never happened before. I just wanted to say thanks for all your patience with us.
Again I will tell you Mr. Essex, your staff, is simply outstanding. I know I have said it in the past, but you also deserve to know that the exceptional level of service continues to be unmatched in my experiences.... It's Dennis, it's Thomas, it's Timmy, it's Kelly, Corey, Andrew. It is just all of them...in my book Netalytics is the best. Excellent Company, outstanding product design, great programming and amazing people. You guys are the real deal, and the entire package. It is a pleasure to work with you all. A pleasure....
K. Burk - IT Administrator - Community Medical Services
As you know we have acquired our 3-year accreditation with CARF. We successfully completed a CSAT (Center for Substance Abuse Treatment) survey with no recommendations. We recently had an unannounced DEA inspection. We explained to the agents how we use the Methasoft program, how we dosed patients and how we use inventory bulk and unit doses. The inspectors were given printouts for any requested information. We were not asked any questions concerning the pharmacy or our procedures that were not fully documented by Methasoft.
At the conclusion of our three-day inspection we were less than 300 mg off out of over 8,000,000 mgs dosed. The inspectors were extremely impressed by our computer program. In fact, they told us, “that the Methasoft program is what is needed in order to keep clinics out of trouble.” We were also informed in our exit interview, unless the DEA received a major complaint, that we would not be scheduled for another inspection for at least five years. Regardless of the cost, this is worth a great deal to our clinic.
I want to thank you for your help, professionalism, but most importantly, for your Methasoft program. When we purchased your product in April 1999 we had 60 patients, today we have 400 patients. I feel that a large part of this success is due to the Methasoft program and as a result of your dedicated efforts to continually improve an already excellent product, you have become a partner in this success. I am much appreciative to you for that.
If you ever need to use this letter as a reference please do not hesitate. I will be happy to speak with any prospective client to tell or show them personally what a successful program you have developed.
I look forward to working with you and your staff for many years to come.
Very truly yours,
J. Paul Connell, JD, COTC